RETURN AND EXCHANGES POLICY
ONLINE POLICY
Items purchased online from Relaxed Urban are eligible for exchange, store credit, or a refund to the original form of payment within 7 days of the date the merchandise was received. Merchandise returned after 7 days of receipt will incur a 15% restocking fee, which will be deducted from your total at the time of your return. Returns/exchanges will not be accepted after 14 days. Please note that for returns or exchanges for different sizes or colors, the purchaser is responsible for shipping charges. Relaxed Urban will not return any shipping costs. All sale items are final sale and will not be accepted for exchange or return. No exceptions.
Relaxed Urban is not responsible for lost or stolen packages that are being returned to us. Relaxed Urban associates have the right to reject any returns at their discretion.Please note that Relaxed Urban is not responsible for normal wear and tear on an item or for any damages that occur to that item.
IN-STORE POLICY
Regular-priced items purchased in-store from Relaxed Urban that are unworn, unwashed, and unaltered are eligible for exchange or store credit within 7 days of the purchase date. No refunds.
Item(s) warranted for store credit or exchange must be in their original condition with tags, and the original receipt MUST be presented upon return.
All sale items are FINAL SALE and will not be accepted for exchange or return. No exceptions. If an item goes on sale after you purchased it at full price, we will not offer price adjustments.
EXAMPLES OF PAST REJECTED RETURNS/EXCHANGES:
- Hemming a style
- Smoke odor (cigarette, etc.)
- Worn items that smell of perfume or body odor
- Pulls and snags on an item from wear
- Washed items smelling of laundry detergent
- Makeup and sunless tanner marks
Thank you for supporting our small business!